So I am sure this post will come across as someone who just had to deal with this situation and is pretty bitter about… ding ding ding. Okay so here is the deal: ICANN has a new policy that says when changing the contact info on a domain both the new contact and the old contact have to confirm the change. In theory this sounds reasonable as this would protect against someone at a business erroneously making changes and possible taking control of a very valuable domain. The problem is that in actual practice people leave businesses… sometimes not on great terms and this business forgets about all the places this email is.
This means if you have a client who wants you to manage a domain for them and you go in and make the appropriate changes to the contact info, and the old person does not confirm then the domain goes into limbo. You literally can do nothing with the domain. Now you can eventually cancel the requested change and get access back to your domain if changes are needed but then you have to start all over again with the requested change.
In the past you only had be the owner of the domain to confirm any changes… this makes sense. I own the domain. If I want Billy to be the main point of contact today and Sally tomorrow that should be my prerogative. If I am nervous about someone doing something to a domain that I don’t want then I don’t give them access to the DNS management. It does not make sense to me. Am I missing something?
Even if this change increases security, I would still argue there should be a time out that eventually approves the change without confirmation in the scenario the old contact does nothing (something I deal with often). Has this happened to you? How do you get around it?